Refund and Cancellation Policy
This policy applies to paid plans of Tailoring App (Monthly at ₹499 a month and Yearly at ₹4,999 a year). The Free plan costs nothing, so there is nothing to refund.
7-day refund, no questions asked
If you are not happy, ask for a refund within 7 days of any charge and you get all of that payment back. This applies to your first payment and to every renewal. You do not need to give a reason.
- Email vatsal@bulu.in from the address on your account, with your shop name and the subject "Refund". The 7 days are counted from the date of the charge to the date you ask.
- We confirm within one business day and start the refund straight away.
- The refund goes back to the original payment method (card, UPI or netbanking) through Razorpay. It normally reaches you in 5 to 7 business days, depending on your bank.
- When a refund is issued, the subscription is cancelled and the workspace moves to the Free plan. Your data is kept; see the limits of the Free plan on the pricing section.
Cancelling your subscription
- Sign in at app.tailoringapp.com as the shop owner or an admin with billing access, open Setup, Billing and choose Cancel subscription. You can also email us and we will cancel it for you.
- Cancelling stops all future charges. Your paid access continues until the end of the period you have already paid for, then the workspace moves to the Free plan.
- You can subscribe again at any time by choosing a plan.
After the 7 days
Charges older than 7 days are not refunded, and we do not refund part of a month or year that has already begun. The exceptions are a duplicate or wrong charge, or a charge made after you cancelled, which we refund in full at any time.
Failed or duplicate payments
If money left your account but your plan did not change, or you were charged twice, write to us with the payment reference. We either activate the plan or refund the payment in full.
Contact
Refund and billing questions: vatsal@bulu.in or +91 89800 03309. See also the Contact page and the Terms of Service.