Support
Get help
Email support@tailoringapp.com. Tell us your shop name, the email or mobile number on the account, what you were doing and what happened. A screenshot helps. We reply on working days, usually within one business day.
Common questions
- I cannot sign in. Use "Forgot password" on the login screen to get a reset code on WhatsApp. Check the mobile number is the one on your account.
- An order or measurement I saved on my phone is missing. The app queues work while offline and sends it when you are back online. Open the app on a working connection and wait for the queue to clear.
- A karigar cannot see the work board. The shop owner can grant access under Setup, Users.
- I changed phones. Sign in again on the new phone. Your data lives on the server, not on the device.
Delete your account and data
- In the mobile app, open Account and tap Delete account. In the web app, use Delete account in the account menu. Your sign-in details are removed straight away and you are signed out everywhere.
- If you own the shop and are its only active member, deleting your account also closes the shop. If other people are active, transfer ownership to one of them first.
- To have a closed shop's customers, measurements, photos and orders permanently erased, email support@tailoringapp.com from the address on the account with the subject "Erase my shop". We confirm it is you, erase the data within 30 days and reply when it is done.
Shop owners and admins can also deactivate staff and karigar accounts themselves under Setup, Users. Deleted data can remain in nightly backups for up to 14 days. Limited records the law requires us to keep, such as payment records, are kept for as long as the law asks. Details are in the Privacy Policy.